Privacy Policies
1. Introduction
At SunDevs SAS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform, including integrations with SMS, WhatsApp (Meta), and Apple Messages for Business.
2. Information We Collect
Depending on your use of the Zelty platform by SunDevs SAS, we may collect:
Business contact information (e.g., name, email, phone, company name)
Message metadata (timestamps, message identifiers, delivery and read status)
Message content and multimedia attachments (when applicable)
Device or browser data (e.g., IP address, user agent)
Opaque IDs (specific to Apple Messages for Business)
We only collect the minimum data necessary to provide and support the services.
3. Use of Data
We use your data to:
- Deliver and route messages via SMS, WhatsApp, and Apple channels
- Manage your account and communication history with customers
- Monitor service performance and ensure compliance with policies
- Provide customer support and product improvements.
- Comply with legal and regulatory requirements
- We do not sell your data to third parties.
4. Privacy Policy of the Landing Page
We are applying to Meta partners
By using Zelty AI from SunDevs SAS with WhatsApp Business, you agree to follow Meta's rules:
User Consent: You must obtain and maintain consent before sending messages.
Message Types: Only approved templates may be used for outgoing messages. All conversations must adhere to the limits set in the Messaging Guidelines.
Opt-out Option: Users must be able to easily unsubscribe, and you must respect opt-out requests immediately.
Prohibited Content: You cannot send unsolicited, abusive, fraudulent, illegal, or misleading messages.
SunDevs SAS provides tools to help you comply, but you remain responsible for ensuring your business practices align with the WhatsApp Business Policy.
5. Other Messaging Channels
A. SMS
Your use of SMS through SunDevs SAS must comply with operator rules and local laws. You are responsible for obtaining proper consent, respecting opt-outs, and legal usage.
B. Apple Business Messages
When using Apple Business Messages, you must comply with Apple's security and privacy policies, including opaque identifiers that protect user identity unless a user explicitly shares data.
6. Data Retention
- Undelivered WhatsApp or Apple messages are deleted after approximately 30 days.
- SMS message logs are retained for limited periods depending on operational or regulatory needs.
- You can request deletion at any time.
7. Data Security
- We protect your data with security measures that include:
- Encryption (end-to-end or TLS, depending on the channel)
- Access controls and secure databases
- Regular monitoring and audits.
8. User Rights
Depending on your location, you and your end users may request:
- Access to personal data
- Rectification or deletion
- Restriction or objection to processing
- Data portability.
- Requests can be submitted through our support channels.
9. International Transfers
If data is transferred across borders, we apply security measures such as standard contractual clauses and GDPR-compliant measures.
10. Updates to This Policy
We may review this policy over time. Significant changes will be communicated through appropriate channels.
Effective date: July 18, 2025.
11. Contact
For questions or to exercise your rights, please contact:
Email: fabian.leon@sundevs.com
Address: Av. Guabinal #57-15, OF 602, Ibagué, Tolima
12. Data Deletion Request
SunDevs SAS offers clear options to request data deletion through the app or website. You can also email fabian.leon@sundevs.com. We will process your request in accordance with Meta and Apple guidelines.
Privacy Policies
1. Introduction
At SunDevs SAS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform, including integrations with SMS, WhatsApp (Meta), and Apple Messages for Business.
2. Information We Collect
Depending on your use of the Zelty platform by SunDevs SAS, we may collect:
Business contact information (e.g., name, email, phone, company name)
Message metadata (timestamps, message identifiers, delivery and read status)
Message content and multimedia attachments (when applicable)
Device or browser data (e.g., IP address, user agent)
Opaque IDs (specific to Apple Messages for Business)
We only collect the minimum data necessary to provide and support the services.
3. Use of Data
We use your data to:
- Deliver and route messages via SMS, WhatsApp, and Apple channels
- Manage your account and communication history with customers
- Monitor service performance and ensure compliance with policies
- Provide customer support and product improvements.
- Comply with legal and regulatory requirements
- We do not sell your data to third parties.
4. Privacy Policy of the Landing Page
We are applying to Meta partners
By using Zelty AI from SunDevs SAS with WhatsApp Business, you agree to follow Meta's rules:
User Consent: You must obtain and maintain consent before sending messages.
Message Types: Only approved templates may be used for outgoing messages. All conversations must adhere to the limits set in the Messaging Guidelines.
Opt-out Option: Users must be able to easily unsubscribe, and you must respect opt-out requests immediately.
Prohibited Content: You cannot send unsolicited, abusive, fraudulent, illegal, or misleading messages.
SunDevs SAS provides tools to help you comply, but you remain responsible for ensuring your business practices align with the WhatsApp Business Policy.
5. Other Messaging Channels
A. SMS
Your use of SMS through SunDevs SAS must comply with operator rules and local laws. You are responsible for obtaining proper consent, respecting opt-outs, and legal usage.
B. Apple Business Messages
When using Apple Business Messages, you must comply with Apple's security and privacy policies, including opaque identifiers that protect user identity unless a user explicitly shares data.
6. Data Retention
- Undelivered WhatsApp or Apple messages are deleted after approximately 30 days.
- SMS message logs are retained for limited periods depending on operational or regulatory needs.
- You can request deletion at any time.
7. Data Security
- We protect your data with security measures that include:
- Encryption (end-to-end or TLS, depending on the channel)
- Access controls and secure databases
- Regular monitoring and audits.
8. User Rights
Depending on your location, you and your end users may request:
- Access to personal data
- Rectification or deletion
- Restriction or objection to processing
- Data portability.
- Requests can be submitted through our support channels.
9. International Transfers
If data is transferred across borders, we apply security measures such as standard contractual clauses and GDPR-compliant measures.
10. Updates to This Policy
We may review this policy over time. Significant changes will be communicated through appropriate channels.
Effective date: July 18, 2025.
11. Contact
For questions or to exercise your rights, please contact:
Email: fabian.leon@sundevs.com
Address: Av. Guabinal #57-15, OF 602, Ibagué, Tolima
12. Data Deletion Request
SunDevs SAS offers clear options to request data deletion through the app or website. You can also email fabian.leon@sundevs.com. We will process your request in accordance with Meta and Apple guidelines.
Privacy Policies
1. Introduction
At SunDevs SAS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform, including integrations with SMS, WhatsApp (Meta), and Apple Messages for Business.
2. Information We Collect
Depending on your use of the Zelty platform by SunDevs SAS, we may collect:
- Business contact information (e.g., name, email, phone, company name)
- Message metadata (timestamps, message identifiers, delivery and read status)
- Message content and multimedia attachments (when applicable)
- Device or browser data (e.g., IP address, user agent)
- Opaque IDs (specific to Apple Messages for Business)
- We only collect the minimum data necessary to provide and support the services.
3. Use of Data
We use your data to:
- Deliver and route messages via SMS, WhatsApp, and Apple channels
- Manage your account and communication history with customers
- Monitor service performance and ensure compliance with policies
- Provide customer support and product improvements.
- Comply with legal and regulatory requirements
- We do not sell your data to third parties.
4. Privacy Policy of the Landing Page
We are applying to Meta partners
By using Zelty AI from SunDevs SAS with WhatsApp Business, you agree to follow Meta's rules:
User Consent: You must obtain and maintain consent before sending messages.
Message Types: Only approved templates may be used for outgoing messages. All conversations must adhere to the limits set in the Messaging Guidelines.
Opt-out Option: Users must be able to easily unsubscribe, and you must respect opt-out requests immediately.
Prohibited Content: You cannot send unsolicited, abusive, fraudulent, illegal, or misleading messages.
SunDevs SAS provides tools to help you comply, but you remain responsible for ensuring your business practices align with the WhatsApp Business Policy.
5. Other Messaging Channels
A. SMS
Your use of SMS through SunDevs SAS must comply with operator rules and local laws. You are responsible for obtaining proper consent, respecting opt-outs, and legal usage.
B. Apple Business Messages
When using Apple Business Messages, you must comply with Apple's security and privacy policies, including opaque identifiers that protect user identity unless a user explicitly shares data.
6. Data Retention
- Undelivered WhatsApp or Apple messages are deleted after approximately 30 days.
- SMS message logs are retained for limited periods depending on operational or regulatory needs.
- You can request deletion at any time.
7. Data Security
- We protect your data with security measures that include:
- Encryption (end-to-end or TLS, depending on the channel)
- Access controls and secure databases
- Regular monitoring and audits.
8. User Rights
Depending on your location, you and your end users may request:
- Access to personal data
- Rectification or deletion
- Restriction or objection to processing
- Data portability.
- Requests can be submitted through our support channels.
9. International Transfers
If data is transferred across borders, we apply security measures such as standard contractual clauses and GDPR-compliant measures.
10. Updates to This Policy
We may review this policy over time. Significant changes will be communicated through appropriate channels.
Effective date: July 18, 2025.
11. Contact
For questions or to exercise your rights, please contact:
Email: fabian.leon@sundevs.com
Address: Av. Guabinal #57-15, OF 602, Ibagué, Tolima
12. Data Deletion Request
SunDevs SAS offers clear options to request data deletion through the app or website. You can also email fabian.leon@sundevs.com. We will process your request in accordance with Meta and Apple guidelines.