Experts in Internet Service Providers (ISPs) in Latam
Grow your ISP without hiring more staff.
Automate sales, billing, and support.
The only AI agent that diagnoses ONUs and Radio Links, processes payment receipts on weekends, and handles massive failures. Natively integrated with your OLT and ISP Management System.
Schedule Interactive Demo
Mira cómo reiniciamos un modem en menos de 40 seg.
Managing over 30,000 conversations/month for leading ISPs
Are you putting out fires every day?
We know what the real operation is like on the street and in the office.
Sacrificed weekends
Service is cut off on Friday, the customer sends proof on Sunday, and someone on your team has to manually validate it to reactivate the internet.
The Chaos of the Massive Failure
A PON Port or Sector goes down and your WhatsApp floods with 500 messages of "I have no internet," doubling complaints from the same address.
Unnecessary technical visits
You send the crew out only to find the customer's ONU was unplugged (Dying Gasp) or there was a power outage in the area. You wasted valuable time from your most expensive resource.
Abandoned leads
Prospects asking about coverage cool off and go to the competition because your team was busy putting out technical fires.
Your new team of digital employees (24/7)
This is not a basic chatbot. It's AI that performs actions in your systems.
The Technician (L1)
Advanced Fiber and Radio Diagnostics
No more technicians traveling for a disconnected router. Zelty accesses the ONU through the OLT, reads the power, checks the LOS light, and restarts the ONU. If it's a radio link, it checks the status of the Access Point / Sectorial in UISP before creating the ticket in the ISP or IClass system.
The Anti-Collapse Shield
Mass Failure Containment
Was there a fiber cut? Did a sectorial disconnect? Zelty detects if a PON Port or a Sectorial is down and proactively notifies those affected via WhatsApp, stopping the flood of complaints and preventing duplicate tickets.
The Administrative
Automatic Billing and Reactivation
Get your weekends back. Zelty receives photos of payment or transfer receipts, validates them, generates a 48-business-hour payment promise in your ISP System (e.g., ISP Cube, Wispro), and reactivates internet and/or TV service.
The Commercial
Sales and Coverage Validation
Handles prospects in seconds. Zelty checks if the customer has coverage using your NAP box map or neighborhood list, verifies available ports in your NAP Boxes, offers the ideal plan, and leaves the service order ready for installation.
FLOW ARCHITECTURE
The brain behind every ticket
This is how Zelty turns a "slow internet" complaint into a technical command on your OLT in milliseconds.
1
The Report
Customer (300mb Plan):
"Hi, Netflix won't load and the internet is super slow today."
2
Zelty Analyzes
Technical intent classification.
Intent: Slow_Connection
ID: User_9921
Tech: FTTH (Fiber)
Action: Run_Diagnosis()
3
OLT/CRM Query
Command execution via API.
SmartOLT
Get / onu_status
Mikrotik
Ping Check
ISP Cube
Billing Status
📡 reading Power (dBm...)
4
Auto-Resolution
I detected that your optical power is low (-28dBm). I just restarted your PON port to stabilize it.
Was it resolved?
Yes ✅
No, Create Ticket
Infrastructure Security
Zelty operates with restricted security permissions. We read statuses (Power, Uptime, Payments) in real time, but write actions (like reboots) are limited to pre-approved safe commands.
We do not modify your ISP's core configuration.
Why aren't we a traditional "Chatbot"?
This is how Zelty processes a conversation in seconds using Orchestrator AI and specialized Sub-agents.
1
Reception and "Triage"
Zelty understands the context. Whether 100 or 1000 messages come in at once, it provides a response to all. Our Supervising Agent doesn't look for keywords; it reads the true intent of the message and automatically extracts the ID or customer number.
2
Routing to Sub-Agents (The Magic)
It delegates to the specialist. The Supervisor wakes the correct Sub-agent: Technical (network failure), Sales (commercial), or Administrative (payment receipt photo).
3
Execution on Your Infrastructure (The Difference)
The Sub-agent connects via API to your OLT and ISP System, checks the signal strength (dBm) or validates the payment receipt, performs the action (restart or reactivate), and replies to the customer on WhatsApp with the final solution.
We integrate with what you already use.
ISP Management
Networks
Your automated ISP in less than 4 weeks.
We design and implement with you a service model with human agents + AI that scales your operation smoothly and without interruptions.
1
Architecture and Rules
We sit down with your team to thoroughly understand your actual operation. We document the business rules, definitions, and policies that govern each workflow, which will serve as the basis for the behavior and decision-making of the AI Agents.
Weeks 1-2
2
Integration and Setup
We do the heavy lifting. We natively connect Zelty with WhatsApp, Telephone Central, your OLT, and your ISP System. We load your knowledge base with your plans, coverage maps, and frequently asked questions so the AI speaks like your best agent.
Weeks 2-3
3
Go-Live: Hybrid Model
We flip the switch. Zelty takes the front line on your WhatsApp and Phone Line. The AI handles massive failures, restarts ONUs, and processes payments, while your human team only handles complex tickets and sales ready to close.
Week 4
Frequently Asked Questions
Get answers to common questions about how our AI Agents can integrate with your systems and automate your support.
AI is not an expense, it's operational profitability.
Your human agents shouldn't behave like bots. Free them from stress. With Zelty, your current team can handle double the subscribers without hiring more staff.
Schedule a strategic conversation.
We will discuss your infrastructure and provide you with a fixed monthly price with no surprises.
Experts in Internet Service Providers (ISPs) in Latam
Grow your ISP without hiring more staff.
Automate sales, billing, and support.
The only AI agent that diagnoses ONUs and Radio Links, processes payment receipts on weekends, and handles massive failures. Natively integrated with your OLT and ISP Management System.
Schedule Interactive Demo
Watch how we reset a modem in under 40 seconds.
Managing over 30,000 conversations/month for leading ISPs
Are you putting out fires every day?
We know what the real operation is like on the street and in the office.
Sacrificed weekends
Service is cut off on Friday, the customer sends proof on Sunday, and someone on your team has to manually validate it to reactivate the internet.
The chaos of the Massive Outage
A PON Port or Sector goes down and your WhatsApp floods with 500 messages of "I have no internet," doubling complaints from the same address.
Unnecessary technical visits
You send the crew out only to find the customer's ONU was unplugged (Dying Gasp) or there was a power outage in the area. You wasted valuable time from your most expensive resource.
Abandoned leads
Prospects asking about coverage cool off and go to the competition because your team was busy putting out technical fires.
Your new team of digital employees (24/7)
This is not a basic chatbot. It's AI that performs actions in your systems.
The Technician (L1)
Advanced Fiber and Radio Diagnostics
No more technicians traveling for a disconnected router. Zelty accesses the ONU through the OLT, reads the power, checks the LOS light, and restarts the ONU. For radio links, it checks the Access Point / Sector status in UISP before creating a ticket in the ISP or IClass system.
The Anti-Collapse Shield
Massive Failure Containment
Was there a fiber cut? Did a sector disconnect? Zelty detects if a PON Port or a Sector is down and proactively notifies those affected via WhatsApp, stopping the flood of complaints and preventing duplicate tickets.
The Administrative
Automatic Billing and Reactivation
Get your weekends back. Zelty receives photos of payment or transfer receipts, validates them, generates a 48-business-hour payment promise in your ISP System (e.g., ISP Cube, Wispro), and reactivates internet and/or TV service.
The Commercial
Sales and Coverage Validation
Serve prospects in seconds. Zelty checks if the customer has coverage using your NAP box map or neighborhood list, verifies available ports in your NAP Boxes, offers the ideal plan, and prepares the service order ready for installation.
FLOW ARCHITECTURE
The brain behind every ticket
This is how Zelty turns a "slow internet" complaint into a technical command on your OLT in milliseconds.
1
The Report
Customer (300mb Plan):
"Hi, Netflix won't load and the internet is super slow today."
2
Zelty Analyzes
Technical intent classification.
Intent: Slow_Connection
ID: User_9921
Tech: FTTH (Fiber)
Action: Run_Diagnosis()
3
OLT/CRM Query
Command execution via API.
SmartOLT
Get / onu_status
Mikrotik
Ping Check
ISP Cube
Billing Status
📡 reading Power (dBm...)
4
Auto-Resolution
I "detected" that your optical power is low (-28dBm). I just rebooted your PON port to stabilize it.
Did it get resolved?
Yes ✅
No, Create Ticket
Infrastructure Security
Zelty operates with restricted security permissions. We read statuses (Power, Uptime, Payments) in real time, but write actions (like reboots) are limited to pre-approved safe commands.
We do not modify your ISP's core configuration.
Why aren't we a traditional "Chatbot"?
This is how Zelty processes a conversation in seconds using Orchestrator AI and specialized Sub-agents.
1
Reception and "Triage"
Zelty understands the context. Whether 100 or 1000 messages come in at once, it provides a response to all. Our Supervising Agent doesn't look for keywords; it reads the true intent of the message and automatically extracts the ID or customer number.
2
Routing to Sub-Agents (The Magic)
It delegates to the specialist. The Supervisor wakes the correct Sub-agent: Technical (network failure), Sales (commercial), or Administrative (payment receipt photo).
3
Execution on Your Infrastructure (The Difference)
The Sub-agent connects via API to your OLT and ISP System, checks the signal strength (dBm) or validates the payment receipt, performs the action (restart or reactivate), and replies to the customer on WhatsApp with the final solution.
We integrate with what you already use.
ISP Management
Networks
Your automated ISP in less than 4 weeks.
We design and implement with you a service model with human agents + AI that scales your operation smoothly and without interruptions.
1
Architecture and Rules
We sit down with your team to deeply understand your actual operation. We document the business rules, definitions, and policies that govern each workflow, which will serve as the basis for the behavior and decision-making of the AI Agents.
Weeks 1-2
2
Integration and Setup
We do the heavy lifting. We natively connect Zelty with WhatsApp, Telephone Exchange, your OLT, and your ISP System. We load your knowledge base with your plans, coverage maps, and frequently asked questions so the AI talks like your best agent.
Weeks 2-3
3
Go-Live: Hybrid Model
We flip the switch. Zelty takes the front line of your WhatsApp and Telephone Line. The AI handles massive failures, restarts ONUs, and processes payments, while your human team only handles complex tickets and sales ready to close.
Week 4
Frequently Asked Questions
Get answers to common questions about how our AI Agents can integrate with your systems and automate your support.
AI is not an expense, it's operational profitability.
Your human agents shouldn't behave like bots. Free them from stress. With Zelty, your current team can handle double the subscribers without hiring more staff.
Schedule a strategic conversation.
We will discuss your infrastructure and provide you with a fixed monthly price with no surprises.
Experts in Internet Service Providers (ISPs) in Latam
Grow your ISP without hiring more staff.
Automate sales, billing, and support.
The only AI agent that diagnoses ONUs and Radio Links, processes payment receipts on weekends, and handles massive failures. Natively integrated with your OLT and ISP Management System.
Schedule Interactive Demo
Watch how we reboot a modem in under 40 seconds.
Managing over 30,000 conversations/month for leading ISPs
Are you putting out fires every day?
We know what the real operation is like on the street and in the office.
Sacrificed weekends
Service is cut off on Friday, the customer sends proof on Sunday, and someone on your team has to manually validate it to reactivate the internet.
The chaos of a Massive Outage
A PON Port or Sector goes down and your WhatsApp floods with 500 messages of "I have no internet," doubling complaints from the same address.
Unnecessary technical visits
You send the crew out only to find the customer's ONU was unplugged (Dying Gasp) or there was a power outage in the area. You wasted valuable time from your most expensive resource.
Abandoned leads
Prospects asking about coverage cool off and go to the competition because your team was busy putting out technical fires.
Your new team of digital employees (24/7)
This is not a basic chatbot. It's AI that performs actions in your systems.
The Technician (L1)
Advanced Fiber and Radio Diagnostics
No more technicians traveling for a disconnected router. Zelty accesses the ONU through the OLT, reads the power, checks the LOS light, and restarts the ONU. If it's a radio link, it checks the status of the Access Point / Sector in UISP before creating a ticket in the ISP or IClass system.
The Anti-Collapse Shield
Mass Failure Containment
Was there a fiber cut? Did a sector disconnect? Zelty detects if a PON Port or a Sector is down and proactively notifies those affected via WhatsApp, stopping the flood of complaints and preventing duplicate tickets.
The Administrative
Automatic Billing and Reactivation
Get your weekends back. Zelty receives photos of payment or transfer receipts, validates them, generates a 48-hour payment promise in your ISP System (e.g., ISP Cube, Wispro), and reactivates internet and/or TV service.
The Salesperson
Sales and Coverage Validation
Responds to prospects in seconds. Zelty checks if the customer has coverage using your NAP box map or neighborhood list, verifies available ports in your NAP Boxes, offers the ideal plan, and prepares the service order ready for installation.
FLOW ARCHITECTURE
The brain behind every ticket
This is how Zelty turns a "slow internet" complaint into a technical command on your OLT in milliseconds.
1
The Report
Customer (300mb Plan):
"Hi, Netflix won't load and the internet is super slow today."
2
Zelty Analyzes
Technical intent classification.
Intent: Slow_Connection
ID: User_9921
Tech: FTTH (Fiber)
Action: Run_Diagnosis()
3
OLT/CRM Query
Command execution via API.
SmartOLT
Get / onu_status
Mikrotik
Ping Check
ISP Cube
Billing Status
📡 reading Power (dBm...)
4
Auto-Resolution
I "detected" that your optical power is low (-28dBm). I just restarted your PON port to stabilize it.
Did it get fixed?
Yes ✅
No, Create Ticket
Infrastructure Security
Zelty operates with restricted security permissions. We read statuses (Power, Uptime, Payments) in real time, but write actions (like restarts) are limited to pre-approved safe commands.
We do not modify your ISP's core configuration.
Why aren't we a traditional "Chatbot"?
This is how Zelty processes a conversation in seconds using Orchestrator AI and specialized Sub-agents.
1
Reception and "Triage"
Zelty understands the context. Whether 100 or 1000 messages come in at once, it provides a response to all. Our Supervisor Agent doesn’t look for keywords; it reads the real intent of the message and automatically extracts the ID or customer number.
2
Routing to Sub-Agents (The Magic)
Delegates to the specialist. The Supervisor wakes the right Sub-agent: Technical (network failure), Sales (commercial), or Administrative (payment receipt photo).
3
Execution on Your Infrastructure (The Difference)
The Sub-agent connects via API to your OLT and ISP System, checks the power (dBm) or validates the payment receipt, executes the action (restart or reactivate), and replies to the customer on WhatsApp with the final solution.
We integrate with what you already use.
ISP Management
Networks
Your automated ISP in less than 4 weeks.
We design and implement with you a service model with human agents + AI that scales your operation smoothly and without interruptions.
1
Architecture and Rules
We sit down with your team to deeply understand your actual operation. We document the business rules, definitions, and policies that govern each workflow, which will serve as the basis for the behavior and decision-making of the AI Agents.
Weeks 1-2
2
Integration and Setup
We do the heavy lifting. We natively connect Zelty with WhatsApp, Telephone Exchange, your OLT, and your ISP System. We load your knowledge base with your plans, coverage maps, and frequently asked questions so the AI talks like your best agent.
Weeks 2-3
3
Go-Live: Hybrid Model
We flip the switch. Zelty takes the front line of your WhatsApp and Telephone Line. The AI handles massive failures, restarts ONUs, and processes payments, while your human team only handles complex tickets and sales ready to close.
Week 4
Frequently Asked Questions
Get answers to common questions about how our AI Agents can integrate with your systems and automate your support.
AI is not an expense, it's operational profitability.
Your human agents shouldn't behave like bots. Free them from stress. With Zelty, your current team can handle double the subscribers without hiring more staff.
Schedule a strategic conversation.
We will discuss your infrastructure and provide you with a fixed monthly price with no surprises.