131% monthly ROI and over 20,900 resolved conversations without agents in 4 months with ABBY
Introduction
Client: Mobi · ISP Wireless Internet Service for Residential and Corporate · Chivilcoy and Alberti, Province of Buenos Aires (Argentina) Size: A team of 6 support agents handling an average of over 10K conversations monthly.
With Abby, we automate critical administrative tasks and provide support even outside of business hours. We reduce the workload on the team, centralize payments under a single alias, and resolve simple cases instantly. Today, we serve our customers better without the need to expand the team.
ABBY now closes chats on her own, and we no longer have to read each ticket manually; it's a huge relief for our team.
Facundo Scheuer
Manager of Interfas Group, Province of Buenos Aires
THE CHALLENGE
Faced with growing demand and expectations for immediate service, Mobi needed to transform its operation to respond quickly, optimize its team's work, and turn the support channel into a growth opportunity.
Overwhelming demand
Reduced team (6 agents) facing 10,000 – 12,000 conversations monthly via WhatsApp.
Need for continuous support
Scale support 24/7 without increasing staff.
Support optimization
Reduce wait times and free up agents for complex issues.
Growth opportunities
Capture upsells and new sign-ups without expanding the team.
THE SOLUTION WITH ABBY
AI Assistant for WhatsApp that automates over 16 inquiry, management, technical support, and sales flows, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc).
Category
Identification
Recognize customer by ID, DNI, or CUIT
Billing
Check balance, download invoice in PDF format, payment methods
Payment Receipts
Processes payment receipts and automatically creates payment promises in ISP Cube to activate internet service
Payments
Request, update, or cancel automatic debit, QR code for payments
Technical Support
Report internet failure, apply validations to the ONU (power loss, disconnected fiber, power failure, no IP, etc.), send videos, images for self-diagnosis, and perform step-by-step verification before creating a support ticket for technical team
Sales
Customer onboarding: rural/urban, plans, installation costs, create a ticket with all relevant data and transfer to Sales Executive
Results (Average over the last 6 months)
Metrics
LLM Costs
$250
-37% less than the first 3 months
Monthly conversations
10,212
Handle more conversations without hiring more people
Resolved and Managed by AI
54%
AI Agents manage and resolve more than half of conversations
Transferred to Human Agent
44%
The AI Agent transfers it
Since June, more than half of all conversations are managed without human intervention.
Key fact: ABBY freed the team from reading and manually managing over 20,900 conversations in just four months.
ABBY not only optimizes operations, but also grows the business.
In the last five months, they have demonstrated that automation can be a source of recurring revenue, not just savings.
Outstanding financial results
$6000 USD
in additional revenue generated (new customer acquisitions, upgrades, and technology changes).
$900 USD average monthly
in new recurring revenue.
Average ROI: 165%.
Almost doubles the investment per dollar spent.
Lessons Learned
Prioritizing high-impact processes, iterating frequently, and leveraging key technical integrations not only improves operational efficiency but also transforms support into a source of sustainable revenue.
Focus on billing and payments first
Accelerates adoption: ~60% of all inquiries are financial.
Monthly Iterations
(e.g., switching to GPT-4.1-mini) reduces costs by 47% without sacrificing accuracy.
Automatic Upsells
Turn the support channel into a revenue generator.
Integration with SmartOLT for network support
ABBY queries the SmartOLT API to check if the customer's ONU is online, power fail, lost, or offline; it can restart the port, measure power, and if it detects multiple ONUs with the same error in a PON, escalate as a mass failure. This way we avoid unnecessary trips and resolve issues faster," explains Fabián del Río, IT Director at Mobi and AP Inter.
Do you want to achieve an ROI > 2.5× and free your team from the first month?
Schedule a demo of Zelty
131% monthly ROI and over 20,900 resolved conversations without agents in 4 months with ABBY
Introduction
Client: Mobi · ISP Wireless Internet Service for Residential and Corporate · Chivilcoy and Alberti, Province of Buenos Aires (Argentina) Size: Team of 6 support agents handling an average of over 10K conversations monthly.
With Abby, we automate critical administrative tasks and provide support even outside of business hours. We reduce the workload on the team, centralize payments under a single alias, and resolve simple cases instantly. Today, we serve our customers better without the need to expand the team.
ABBY now closes chats on her own, and we no longer have to read each ticket manually; it's a huge relief for our team.
Facundo Scheuer
Manager of Grupo Interfas, Province of Buenos Aires
THE CHALLENGE
Faced with growing demand and expectations for immediate service, Mobi needed to transform its operation to respond quickly, optimize its team's work, and turn the support channel into a growth opportunity.
Overwhelming demand
Small team (6 agents) facing 10,000 – 12,000 conversations monthly via WhatsApp.
Need for continuous attention
Scale support 24/7 without increasing staff.
Support optimization
Reduce wait times and free agents for complex issues.
Growth opportunities
Capture upsells and new sign-ups without expanding the team.
THE SOLUTION WITH ABBY
AI Assistant for WhatsApp that automates over 16 inquiry, management, technical support, and sales flows, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc).
Category
Key Flows
Identification
Recognize customer by ID, DNI, or CUIT
Billing
Check balance, download invoice in PDF format, payment methods
Payment Receipts
Processes payment receipts and automatically creates payment promises in ISP Cube to activate internet service
Payments
Request, update, or cancel automatic debit, QR code for payments
Technical Support
Report internet failure, apply validations to the ONU (power loss, disconnected fiber, power failure, no IP, etc.), send videos, images for self-diagnosis, and perform step-by-step verification before creating a support ticket for technical team
Sales
Customer onboarding: rural/urban, plans, installation costs, create a ticket with all relevant data and transfer to Sales Executive
Results (Average over the last 6 months)
Metrics
Value
Comments
LLM Costs
$250
-37% less than the first 3 months
Monthly Conversations
10,212
Handle more conversations without hiring more people
Resolved and Managed by AI
54%
AI Agents manage and resolve more than half of conversations
Transferred to Human Agent
44%
The AI Agent transfers it
Key fact: ABBY freed the team from reading and manually managing over 20,900 conversations in just four months.
Since June, more than half of all conversations are managed without human intervention.
AI Assistant for WhatsApp that automates over 18 inquiry, management, technical support, and sales flows, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc.)
ABBY not only optimizes operations, but also grows the business.
In the last five months, they have demonstrated that automation can be a source of recurring revenue, not just savings.
Outstanding financial results
$6000 USD
in additional revenue generated (new customer acquisitions, upgrades, and technology changes).
$900 USD average monthly
in new recurring revenue.
Average ROI: 165%.
Almost doubles the investment per dollar spent.
Lessons Learned
Prioritizing high-impact processes, iterating frequently, and leveraging key technical integrations not only improves operational efficiency but also transforms support into a source of sustainable revenue.
Focus on billing and payments first
Accelerates adoption: ~60% of all inquiries are financial.
Monthly Iterations
(e.g., switching to GPT-4.1-mini) reduces costs by 47% without sacrificing accuracy.
Automatic Upsells
Turn the support channel into a revenue generator.
Integration with SmartOLT for network support
ABBY queries the SmartOLT API to check if the customer's ONU is online, power fail, lost, or offline; it can restart the port, measure power, and if it detects multiple ONUs with the same error in a PON, escalate as a mass failure. This way we avoid unnecessary trips and resolve issues faster," explains Fabián del Río, IT Director at Mobi and AP Inter.
Do you want to achieve an ROI > 2.5× and free your team from the first month?
Schedule a demo of Zelty
131% monthly ROI and over 20,900 resolved conversations without agents in 4 months with ABBY
Introduction
Client: Mobi · ISP Residential and Corporate Wireless Internet Service · Chivilcoy and Alberti, Buenos Aires Province (Argentina) Team Size: A team of 6 support agents handling an average of over 10K conversations monthly.
With Abby, we automate critical administrative tasks and provide support even outside of business hours. We reduce the workload on the team, centralize payments under a single alias, and resolve simple cases instantly. Today, we serve our customers better without the need to expand the team.
ABBY now closes chats on her own, and we no longer have to read each ticket manually; it's a huge relief for our team.
Facundo Scheuer
Manager, Interfas Group, Buenos Aires Province
THE CHALLENGE
Faced with growing demand and expectations for immediate service, Mobi needed to transform its operation to respond quickly, optimize its team's work, and turn the support channel into a growth opportunity.
Overwhelming demand
Small team (6 agents) facing 10,000 – 12,000 monthly conversations via WhatsApp.
Need for continuous support
Scale support 24/7 without increasing staff.
Support optimization
Reduce wait times and free agents for complex issues.
Growth opportunities
Capture upsells and new sign-ups without expanding the team.
THE SOLUTION WITH ABBY
AI Assistant for WhatsApp that automates over 18 inquiry flows, management, technical support, and sales, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc.)
Category
Key Flows
Identification
Recognize customer by ID, DNI, or CUIT
Billing
Check balance, download invoice in PDF format, payment methods
Payment Receipts
Processes payment receipts and automatically creates payment promises in ISP Cube to activate internet service
Payments
Request, update, or cancel automatic debit, QR code for payments
Technical Support
Report internet failure, apply validations to the ONU (power loss, disconnected fiber, power failure, no IP, etc.), send videos, images for self-diagnosis, and perform step-by-step verification before creating a support ticket for technical team
Sales
Customer registration: rural/urban, plans, installation costs, create a ticket with all relevant data and transfer to Sales Executive
Results (Average over the last 6 months)
Metrics
Value
Comments
LLM Costs
$250
-37% less than the first 3 months
Monthly Conversations
10,212
Handle more conversations without hiring more people
Resolved and Managed by AI
54%
AI Agents manage and resolve more than half of conversations
Transferred to Human Agent
44%
The AI Agent transfers it
Since June, more than half of all conversations are managed without human intervention.
Key fact: ABBY freed the team from reading and manually managing over 20,900 conversations in just four months.
ABBY not only optimizes operations, but also grows the business.
In the last five months, they have demonstrated that automation can be a source of recurring revenue, not just savings.
Outstanding financial results
$6000 USD
in additional revenue generated (new customer acquisitions, upgrades, and technology changes).
$900 USD average monthly
in new recurring revenue.
Average ROI: 165%.
Almost doubles the investment per dollar spent.
Lessons Learned
Prioritizing high-impact processes, iterating frequently, and leveraging key technical integrations not only improves operational efficiency but also transforms support into a source of sustainable revenue.
Focus on billing and payments first
Accelerate adoption: ~60% of all inquiries are financial.
Monthly Iterations
(e.g., switching to GPT-4.1-mini) reduces costs by 47% without sacrificing accuracy.
Automatic Upsells
Turn the support channel into a revenue generator.
Integration with SmartOLT for network support
ABBY queries the SmartOLT API to check if the customer's ONU is online, power fail, lost, or offline; it can restart the port, measure power, and if it detects multiple ONUs with the same error in a PON, escalate as a mass failure. This way we avoid unnecessary trips and resolve issues faster," explains Fabián del Río, IT Director at Mobi and AP Inter.
Do you want to achieve an ROI > 2.5× and free your team from the first month?
Schedule a demo of Zelty