Introduction
Client: AP Inter · Fixed ISP · Bragado, Mechita, and O’Brien (Buenos Aires Province, Argentina) Team: 6 support and service agents · Approximately 14,500 clients.
The implementation of Zelty AI's Digital Employees has greatly relieved our administrative burden. Previously, we had to do everything manually: identify the client, provide payment aliases, validate receipts. Now the client identifies themselves with their ID and receives everything automatically. This has freed up a lot of work for us and allowed us to concentrate payments in a single channel.
Fabían del Rio
President of AP Inter
THE CHALLENGE
The company faces the challenge of managing high volumes of clients, manual processes, and limited support that affect efficiency and user experience.
14,500 clients managed with a small team of 6 agents.
Manual processes in billing, receipt validation, and communication of payment aliases.
Absence of automated support outside of business hours (weekends and nights).
Need to reduce technical resolution times and improve customer experience.
The solution: 3 Digital Employees from Zelty AI
AI Assistant for WhatsApp that automates over 18 inquiry flows, management, technical support, and sales, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc.)
Digital Agent
Commercial Agent
Promotions, coverage, consultative sales, client onboarding
⚡ Sales
Administrative Agent
Balances, payment links, invoice downloads, Wi-Fi changes, transfers
⚡ Administration
Technical Agent
Initial fault diagnosis. Inquiry about ONU/Router status via SmartOLT (online, power fail, LOS, offline). Restarts, synchronizations, and automatic escalation to technical support.
⚡ Technical Support
AI Results (last two months)
Month
July - August
Cases (AVG)
7,000
% Resolved by AI
39%
% Gestionada IA
27%
% Atendida IA
66%
%Transferida
64%
Key Fact: Within 30 days of launching the AI Agents into production, they were already managing more than half of the support cases.
Impact on the Business
Very satisfied with the assistant's service.
Our technical AI agent is able to check the status of the ONU from the OLT API, and if it detects a problem such as "LOS" or disconnection, it automatically restarts the modem without human intervention. A process that previously required a technical agent.
Immediate administrative relief
AI replaced manual processes that consumed a large part of the agents' time.
Availability 24/7
Even outside of business hours, clients receive diagnosis and confirmation of technical tickets.
Centralization of payments
The Digital Administrative Agent channels payments into a single alias, reducing errors and dispersion.
Scalability
With only 6 agents, AP Inter can handle more volume without increasing staff.
Do you want to multiply your team's efficiency like AP Inter?
Schedule a demo of Zelty
AP Inter multiplies administrative efficiency with Zelty AI
Introduction
Client: AP Inter · Fixed ISP · Bragado, Mechita, and O’Brien (Buenos Aires Province, Argentina)Team: 6 support and service agents · approximately 14,500 clients.
The implementation of Zelty AI's Digital Employees has significantly eased our administrative burden. Previously, we had to do everything manually: identify the client, provide payment aliases, validate receipts. Now, the client identifies themselves with their ID and receives everything automatically. This has freed up a lot of work for us and allowed us to concentrate payments in a single channel.
Fabían del Rio
President of AP Inter
THE CHALLENGE
The company faces the challenge of managing high volumes of clients, manual processes, and limited support that affect efficiency and user experience.
14,500 clients managed with a small team of 6 agents.
Manual processes in billing, receipt validation, and communication of payment aliases.
Lack of automated support outside of business hours (weekends and nights).
Need to reduce technical resolution times and improve customer experience.
The solution: 3 Digital Employees from Zelty AI
AI Assistant for WhatsApp that automates over 16 flows of inquiries, management, technical support, and sales, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc.).
Digital Agent
Key Functions
Scale / Destination
Commercial Agent
Promotions, coverage, consultative sales, client onboarding
⚡ Sales
Administrative Agent
Balances, payment links, invoice downloads, Wi-Fi changes, relocations
⚡ Administration
Technical Agent
Initial fault diagnosis. Inquiry about ONU/Router status via SmartOLT (online, power fail, LOS, offline). Restarts, synchronizations, and automatic escalation to technical support.
⚡ Technical Support
AI Results (last two months)
Month
July - August
Cases (AVG)
7,000
% Resolved by AI
39%
% Managed by AI
27%
% Attended by AI
66%
% Transferred
64%
Key fact: Within 30 days of launching the AI Agents into production, they were already managing more than half of the support cases.
Business Impact
Very satisfied with the assistant's service.
Our technical AI Agent is capable of checking the status of the ONU from the OLT API, and if it detects a problem like "LOS" or disconnection, it automatically restarts the modem without human intervention. A process that previously required a technical Agent.
Immediate administrative relief
AI replaced manual processes that consumed a large part of the agents' time.
Availability 24/7
Even outside of business hours, customers receive diagnosis and confirmation of technical tickets.
Centralization of payments
The Digital Administrative Agent channels payments under a single alias, reducing errors and dispersion.
Scalability
With just 6 agents, AP Inter can handle more volume without increasing staff.
Do you want to multiply your team's efficiency like AP Inter?
Schedule a demo of Zelty
Introduction
Client: AP Inter · Fixed ISP · Bragado, Mechita, and O’Brien (Buenos Aires Province, Argentina)
Team: 6 support and service agents · Approximately 14,500 clients.
The implementation of Zelty AI's Digital Employees has greatly relieved our administrative burden. Previously, we had to do everything manually: identify the client, provide payment aliases, validate receipts. Now the client identifies themselves with their ID and receives everything automatically. This has freed up a lot of work for us and allowed us to concentrate payments in a single channel.
Fabían del Rio
President of AP Inter
THE CHALLENGE
The company faces the challenge of managing high volumes of clients, manual processes, and limited support that affect efficiency and user experience.
14,500 clients managed with a small team of 6 agents.
Manual processes in billing, receipt validation, and communication of payment aliases.
Lack of automated support outside of business hours (weekends and nights).
Need to reduce technical resolution times and improve customer experience.
The solution: 3 Digital Employees from Zelty AI
AI Assistant for WhatsApp that automates over 18 inquiry flows, management, technical support, and sales, integrated with ISP Cube and Smart OLT, local payment gateways (SIRO Roela, Mercadopago, etc.)
Digital Agent
Key Functions
Scale / Destination
Commercial Agent
Promotions, coverage, consultative sales, client onboarding
⚡ Sales
Administrative Agent
Balances, payment links, invoice downloads, Wi-Fi changes, transfers
⚡ Administration
Technical Agent
Initial fault diagnosis. Inquiry about ONU/Router status via SmartOLT (online, power fail, LOS, offline). Restarts, synchronizations, and automatic escalation to technical support.
⚡ Technical Support
AI Results (last two months)
Month
July - August
Cases (AVG)
7,000
% Resolved by AI
39%
% Managed by AI
27%
% Attended by AI
66%
% Transferred
64%
Key Fact: Within 30 days of launching the AI Agents into production, they were already managing more than half of the support cases.
Impact on the Business
Very satisfied with the assistant's service.
Our technical AI Agent is capable of checking the ONU status from the OLT API, and if it detects a problem like "LOS" or disconnection, it automatically restarts the modem without human intervention. A process that previously required a technical Agent.
Immediate administrative relief
AI replaced manual processes that consumed a large part of the agents' time.
Availability 24/7
Even outside of business hours, clients receive diagnostics and confirmation of technical tickets.
Centralization of Payments
The Digital Administrative Agent channels payments into a single alias, reducing errors and dispersion.
Scalability
With only 6 agents, AP Inter can handle more volume without increasing staff.
Do you want to multiply your team's efficiency like AP Inter?
Schedule a demo of Zelty