Your customer service on autopilot
AI agents for ISP, WISP, and Telco companies
Automate customer support and service comprehensively. Resolve advanced inquiries, manage complex requests, reduce costs, and scale your operation without sacrificing quality.
ISPs and Telcos rely on our AI agents to automate thousands of support cases each month.
Transform your support in your ISP and WISP with AI
Always available. Faster. More cost-effective.
Automatically solve problems with AI
Our agents, designed for ISPs and Telcos, resolve common and advanced support and service issues, reducing costs and improving efficiency.
Easily integrates with your current systems
We integrate with your ISP software such as Wispro, ISP Cube, MikroWisp, among others, and with your Cloud OLT like Smart Olt, as well as integrating with your ticketing system and CRM.
Trainable agents
Train your agents with your policies, product catalog, and internal guides, without rigid decision trees or predefined responses.
Transfer to a human advisor when necessary
If a customer requests human assistance, our AI agents summarize the conversation and create a ticket with the relevant information before transferring the case.
Instant support across all your channels
Serve your customers on WhatsApp, website, Telegram, Messenger, email, and more, with quick and personalized responses.
Friendly and customizable voice support
Our voice sounds natural and human, adapting to your culture: adjust the language, accent, tone, and other parameters to better connect with your customers.
Automated output sequences with AI
Don't lose customers due to lack of contact. Automate your collection, retention, and equipment recovery flows. A timely call or email can make all the difference.
More than 16 AI-driven automated support flows to optimize your operation.
Sales
Provides information about products, services, and their prices.
Check service coverage in the area requested by the customer.
Generate support cases in the management system and escalate them to a sales executive.
Identify the Customer by Customer ID, Document Number, Phone Number.
Respond to customers interested in Promotions and Marketing Campaigns.
Post-sale
Consultation
Provide information about outstanding billing and balance inquiries.
Send payment links for overdue or soon-to-expire invoices.
Balance and invoice inquiries.
Escalate support cases (sales, retention, Level 2 Support).
Management
Schedule technical visits through the integrated platform.
Generate support cases with all relevant information.
Confirm the payment of the invoice.
Check the status of the support case.
Change Wi-Fi password.
Manage the reactivation of the service after confirming payment.
Request the transfer of service to a new location.
Update or upgrade the customer's plan.
Report incidents or problems with the service.
Send satisfaction surveys.
Cancel the service.
Change of service ownership.
Update Customer Contact Information.
Cobranzas y Recuperación de Cartera.
How Zelty integrates into your current support workflow
Zelty centralizes and automates conversations from all your channels, easily integrating with your existing systems (CRM, OMS, and ERP), and escalating relevant cases to your human team.
- Your Customers
Your customers are seeking support, information, or assistance with their inquiries.
- Contact Channels
Customers interact through WhatsApp, phone, Telegram, email, web, social media, and more.
- Omnichannel System
We centralize all interactions on a single platform, allowing for efficient and seamless communication management.
- AI Assistant Zelty
Zelty automatically receives all inquiries, resolving frequently asked questions and complex cases instantly, without human intervention.
- It integrates with your e-commerce systems, CRM, tickets, etc.
Zelty easily connects with your CRM, OLT, ticketing system, billing, and other tools you use daily, ensuring a continuous and organized flow of information.
- Escalation to Human Agents
When a customer requests to speak with a Human Agent, Zelty transfers the conversation to your support team with a complete summary, ensuring quick and effective assistance.
scheduled meetings 5
Frequently Asked Questions
Get answers to frequently asked questions about how our AI Agents can integrate into your systems and automate your support.
Put your support on autopilot without losing control.
Request a demonstration
Your customer service on autopilot
AI agents for ISP, WISP, and Telco companies
Automate customer support and service comprehensively. Resolve advanced inquiries, manage complex requests, reduce costs, and scale your operation without sacrificing quality.
ISPs and Telcos rely on our AI agents to automate thousands of support cases each month.
Transform your support in your ISP and WISP with AI
Always available. Faster. More cost-effective.
Automatically solve problems with AI
Our agents, designed for ISPs and Telcos, resolve common and advanced support and service issues, reducing costs and improving efficiency.
Easily integrates with your current systems
We integrate with your ISP software such as Wispro, ISP Cube, MikroWisp, among others, and with your Cloud OLT like Smart Olt, as well as integrating with your ticketing system and CRM.
Trainable agents
Train your agents with your policies, product catalog, and internal guides, without rigid decision trees or predefined responses.
Transfer to a human advisor when necessary
If a customer requests human assistance, our AI agents summarize the conversation and create a ticket with the relevant information before transferring the case.
Instant support across all your channels
Serve your customers on WhatsApp, website, Telegram, Messenger, email, and more, with quick and personalized responses.
Friendly and customizable voice support
Our voice sounds natural and human, adapting to your culture: adjust the language, accent, tone, and other parameters to better connect with your customers.
Automated output sequences with AI
Don't lose customers due to lack of contact. Automate your collection, retention, and equipment recovery flows. A timely call or email can make all the difference.
More than 16 AI-driven automated support flows to optimize your operation.
Sales
Provide information about products, services, and their prices.
Check the service coverage in the area requested by the customer.
Generate support cases in the management system and escalate them to a sales executive.
Identify the customer by Customer ID, Document Number, Phone Number.
Respond to customers interested in Promotions and Marketing Campaigns.
Post-sale
Consultation
Provide information about outstanding billing and balance inquiries.
Send payment links for overdue or soon-to-expire invoices.
Balance and invoice inquiries.
Escalate support cases (sales, retention, Level 2 Support).
Management
Schedule technical visits through the integrated platform.
Generate support cases with all relevant information.
Confirm the payment of the invoice.
Check the status of the support case.
Change Wi-Fi password.
Manage the reactivation of the service after confirming payment.
Request the transfer of service to a new location.
Update or upgrade the customer's plan.
Report incidents or problems with the service.
Send satisfaction surveys.
Cancel the service.
Change of service ownership.
Update Customer Contact Information.
Collections and Debt Recovery.
How Zelty integrates into your current support workflow
Zelty centralizes and automates conversations from all your channels, easily integrating with your existing systems (CRM, OMS, and ERP), and escalating relevant cases to your human team.
- Your Customers
Your customers are seeking support, information, or assistance with their inquiries.
- Contact Channels
Customers interact through WhatsApp, phone, Telegram, email, web, social media, and more.
- Omnichannel System
We centralize all interactions on a single platform, allowing for efficient and seamless communication management.
- It integrates with your e-commerce systems, CRM, tickets, etc.
Zelty easily connects with your CRM, OLT, ticketing system, billing, and other tools you use daily, ensuring a continuous and organized flow of information.
- AI Assistant Zelty
Zelty automatically receives all inquiries, resolving frequently asked questions and complex cases instantly, without human intervention.
- Escalation to Human Agents
When a customer requests to speak with a Human Agent, Zelty transfers the conversation to your support team with a complete summary, ensuring quick and effective assistance.
scheduled meetings 5
Frequently Asked Questions
Get answers to frequently asked questions about how our AI Agents can integrate into your systems and automate your support.
Put your support on autopilot without losing control.
Request a demonstration
Your customer service on autopilot
AI agents for ISP, WISP, and Telco companies
Automate customer support and service comprehensively. Resolve advanced inquiries, manage complex requests, reduce costs, and scale your operation without sacrificing quality.
ISPs and Telcos rely on our AI agents to automate thousands of support cases each month.
Transform your support in your ISP and WISP with AI
Always available. Faster. More cost-effective.
Automatically solve problems with AI
Our agents, designed for ISPs and Telcos, resolve common and advanced support and service issues, reducing costs and improving efficiency.
Easily integrates with your current systems
We integrate with your ISP software such as Wispro, ISP Cube, MikroWisp, among others, and with your Cloud OLT like Smart Olt, as well as integrating with your ticketing system and CRM.
Trainable agents
Train your agents with your policies, product catalog, and internal guides, without rigid decision trees or predefined responses.
Transfer to a human advisor when necessary
If a customer requests human assistance, our AI agents summarize the conversation and create a ticket with the relevant information before transferring the case.
Instant support across all your channels
Serve your customers on WhatsApp, website, Telegram, Messenger, email, and more, with quick and personalized responses.
Friendly and customizable voice support
Our voice sounds natural and human, adapting to your culture: adjust the language, accent, tone, and other parameters to better connect with your customers.
Automated output sequences with AI
Don't lose customers due to lack of contact. Automate your collection, retention, and equipment recovery flows. A timely call or email can make all the difference.
More than 16 AI-driven automated support flows to optimize your operation.
Sales
Provides information about products, services, and their prices.
Check service coverage in the area requested by the customer.
Generate support cases in the management system and escalate them to a sales executive.
Identify the Customer by Customer ID, Document Number, Phone Number.
Respond to customers interested in Promotions and Marketing Campaigns.
Post-sale
Consultation
Provide information about outstanding billing and balance inquiries.
Send payment links for overdue or soon-to-expire invoices.
Balance and invoice inquiries.
Escalate support cases (sales, retention, Level 2 Support).
Management
Schedule technical visits through the integrated platform.
Generate support cases with all relevant information.
Confirm the payment of the invoice.
Check the status of the support case.
Change Wi-Fi password.
Manage the reactivation of the service after confirming payment.
Request the transfer of service to a new location.
Update or upgrade the customer's plan.
Report incidents or problems with the service.
Send satisfaction surveys.
Cancel the service.
Change of service ownership.
Update Customer Contact Information.
Collections and Debt Recovery.
How Zelty integrates into your current support workflow
Zelty centralizes and automates conversations from all your channels, easily integrating with your existing systems (CRM, OMS, and ERP), and escalating relevant cases to your human team.
- Your Customers
Your customers are seeking support, information, or assistance with their inquiries.
- Contact Channels
Customers interact through WhatsApp, phone, Telegram, email, web, social media, and more.
- Omnichannel System
We centralize all interactions on a single platform, allowing for efficient and seamless communication management.
- AI Assistant Zelty
Zelty automatically receives all inquiries, resolving frequently asked questions and complex cases instantly, without human intervention.
- It integrates with your e-commerce systems, CRM, tickets, etc.
Zelty easily connects with your CRM, OLT, ticketing system, billing, and other tools you use daily, ensuring a continuous and organized flow of information.
- Escalation to Human Agents
When a customer requests to speak with a Human Agent, Zelty transfers the conversation to your support team with a complete summary, ensuring quick and effective assistance.
scheduled meetings 5
Frequently Asked Questions
Get answers to frequently asked questions about how our AI Agents can integrate into your systems and automate your support.
Put your support on autopilot without losing control.
Request a demonstration